Our Heritage

The TVS Group is India’s prominent supplier of automotive components with a service term of over 100 years. TVS Group holds over 36 companies in diverse fields like:

  • Automotive component
  • 2/3 Wheeler
  • Distribution and Logistics
  • Finance and IT

With over $6Bn revenue, TVS Group is one among the Top 5 family owned business groups in India & one of the first company in Asia to win the prestigious Deming Award for Quality. The mammoth workforce of TVS Groups involves more than 36,000 employees working round-the-globe. Originated in India, our group has its successful operations in countries like the US, UK, China, Indonesia, Iran, and Malaysia. TVS Group is a pioneer in product quality with Trust, Value and Service as its business philosophy.

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Automotive component

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distribution and logistics

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electronics

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2/3 Wheeler

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finance and it

TVS Electronics

TVS Electronics is a part of the TVS Group, India’s foremost and well recognised self-owned Business group. TVS Electronics (TVS-E), headquartered in Chennai, India (BSE:532513, NSE:TVSELECT) was founded in 1986 as an IT Peripherals manufacturer and has today transformed into a leading Transaction Automation IT Product manufacturer & service provider. Progressing over the years, we have understood the need and the pulse of the market for widely-reputed and accessible service that is top-notch. Keeping this in mind, we sought to revolutionise the services industry and make it more customer-friendly.

Our service offerings are of immense value to our customers, catering to all segments. We are backed by an expert and qualified team who meet the highest standards of quality and precision. We service extensive product lines across various brands via various delivery models like exclusive service centers, multi brand service centers, Onsite support, repair centers and factories, thus providing a complete service suite. We have thus established ourself as an end to end service provider delighting the brands and customers we serve.

Our products arm manufactures and sells Point of sale devices, Printers & Keyboards through their dealer network spanning across 300+ towns. With a mission to offer products specifically designed and tested for “Heart of India” environment, our products provide easy use, cost effective solutions with a wide reach of service infrastructure. We value the philosophy of product development as our core. Supporting the service delivery and product channelizing is our supply chain & fulfillment team with a wide range of services like inventory planning, parts procurement, demand forecasting, logistics , distribution and warehousing.

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Our scale to serve you

We have built an infrastructure and laid the groundwork for effective & efficient service delivery. Our widely managed network of exclusive & multi brand outlets and repair factories ensures service touchpoint.

Our state of the art facilities with stringent process controls ensures compliance and quality deliverables. Our footfall of satisfied customers have shown us that we have demonstrated capabilities and impeccable facilities, initiating valuable service. Having built this organisation from its very core with a keen eye for process and values, today we proudly stand commemorating an extensive network and immaculate infrastructure that has made it happen.

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Board of directors

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Mr. Gopal Srinivasan

Chairman

Gopal is the founder Chairman of TVS-Electronics; Founded and leads TVS Capital Funds Ltd. since 2008. TVS family member, founded 9 companies with 25 years of operational experience; Board member: TVS holding and group companies

Over the course of his career spanning over 3 decades, he has founded several companies operating in diverse sectors including computer peripherals, technology & financial services. He was the Chairman of the b Confederation of Indian Industry (CII)b  Tamil Nadu State Council for the fiscal year b 07-b 08. He was also the Chairman of CII National Committee for Private Equity & Venture Capital for the fiscal year b 10-b 11.

A passionate entrepreneur, he is actively involved in the promotion of Entrepreneurship as an angel investor. He is associated with Chennai Angels as well as TiE (The Indus Entrepreneurs) where he provides guidance to budding entrepreneurs on incubating businesses.

Mr. Gopal Srinivasan earned a B.Com from Loyola College, Chennai and an MBA from the University of Michigan, in the United States of America.

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MRS. Srilalitha Gopal

Managing Director

Mrs. Srilalitha Gopal has been appointed as Managing Director of the Company with effect from 11th May, 2018. She was appointed as a Director on the Board of Directors of the Company with effect from 10th November, 2011. She has been leading various strategic initiatives of the Company which contributed to the profitability of the Company. She provides active directional support to TVS Electronics and its associated companies, in their CSR initiatives.

Mrs. Srilalitha Gopal, is also the Managing Director of Harita Techserv Limited, a design engineering and skilled technical engineering resources company since 2008.

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Mrs. Srilalitha Gopal is an Engineering graduate in Computer Science from IISc, Bangalore

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Mr. D Sundaram

Director

Mr. Sundaram was with Hindustan Unilever Limited (HUL) for more than 34 years where he served under various roles before becoming the Vice Chairman of HUL in 2008. He is also an Independent Director on the Board of State Bank of India, and member of the Board of Governors of the Institute of Financial Management and Research, Chennai.

Being the recipient of the prestigious b CFO of the Year for the FMCG Sector Awardb twice, awarded by CNBC TV18 (2006 and 2009), Mr. Sundaram brings deep financial expertise and significant understanding of consumer related businesses from his experience in Corporate Finance, Business Performance, Operations, Governance, Mergers & Acquisitions, Talent/People Management and Strategy.

He holds a Post Graduate degree in Management Studies (MMS), Chennai, is a Fellow of the Institute of Cost and Management Accountants, and has attended the Harvard Business Schoolb Advanced Management Programme.

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Mr. M Lakshminarayan

Independent Director

Mr. Lakshminarayan has over three decades of experience in the field of Infotainment System and Automotive Sector. He is at present The Chairman of Wabco India and also a member of the advisory board of VOITH Industrial Services, a Member of the Board of Directors in Kirloskar Oil Engines Ltd, Carborundum Universal Ltd, Rane (Madras) Ltd., and TVS Automotive Solutions Ltd.

Mr. Lakshminarayan founded Harman International India Pvt Ltd, a 100% subsidiary of Harman International Inc. USA, in 2009. He has spearheaded Harman's foray into the Indian market and continues to lead its operations in India.

He has served as Chairman of the Karnataka State and Southern Region of Confederation of Indian Industry (CII). He was also the President of Bangalore Chamber of Industries and Commerce. He was a Government Appointee as the Chairman of the Research Advisory Board of Central Manufacturing Technology Institute, Bangalore.

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Mr. M F Farooqui

Independent Director

Mr. M F Farooqui is a 1978 Tamil Nadu cadre IAS officer and holds a Masterb s degree in Physics and Business Administration. He retired as Secretary, Department of Telecommunications (DoT) and Chairman, Telecom Commission in June 2014.

During his tenure, he served as the Secretary in the Department of Heavy Industry, Government of India. He also played a key role of increasing the footprint in the industry sector as Principal Secretary, Department of Industry while he served in the Government of Tamil Nadu.

Mr. Farooqui also served as Special Secretary in the Ministry of Environment and Forests, and was instrumental in shaping up critical environmental and climate change policies in the Ministry.

During his career, he worked as Joint Secretary in the Department of Economic Affairs, as part of the Indian Governmentb s Ministry of Finance. In the mid-nineties, he worked as the Consul General of India in Jeddah, Saudi Arabia. He has also worked as Chief Executive and Member secretary in the Chennai Metropolitan Development Authority (CMDA).

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Mr. R S Raghavan

Director

Mr R S Raghavan is a finance professional with more than 35 years experience in the manufacturing and financial services industry (including more than 17 years in the group). He has handled various corporate functions including mergers, amalgamations, capital structuring, fund raising, credit rating governance and compliance matters

Raghavan is a Chartered Accountant, Cost Accountant and Company Secretary

He is currently Executive Director and Chief Financial Officer of TVS Capital Funds.

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Mr. K. Balakrishnan

Independent Director

Mr. K. Balakrishnan is currently the Co-Founder and CEO of a SaaS platform start-up Autonom8. Prior to this he was the Co-Founder, MD & CEO of Servion Global Solutions - a global Customer Experience Management (CEM) specialist. Bala brings with him over 20 years of experience in the Customer interaction Management (ClM) domain, with specialized expertise in Telecom and lT.

He is an industry thought leader, having been ssociated with numerous large enterprises in the conceptualization and design of their Customer Experience Management Programs. He played a key role in the founding of Custommerce Service Excellence Foundation, a non-profit platform focused in improving customer service excellence in the country. He is also associated with several start-ups in the country and is currently on the Board of LaunchPad-the start-up accelerator program of Cisco.

Bala holds a Bachelor's Degree in Electronics and Communication from National lnstitute of Technology at Surathkal (lndia). He was appointed as a Non Executive Independent Director on the Board of Directors of the Company with effect from 9 th August 2018.

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Dr. V Sumantran

Independent Director

Dr. V Sumantran is Chairman of Celeris Technologies and an advisor to several Fortune-100 organizations in autos, industrial equipment,defence, and aerospace. He has also served as Special Advisor to Mr Carlos Ghosn, Chairman Renault-Nisan-Mitsubishi Alliance on alliance and global strategy. He is the co-author of the book 'Faster, Smarter, Greener: the Future of the Car and Urban Mobility' (www.fastersmartergreener.com) published by the MIT Press in 2017.

He was Executive Vice-Chairman of Hinduja Automotive, UK, as well as Vice Chairman of Ashok Leyland. He has served as chief executive officer of TATA Motors' Car business in its formative years, reporting to Mr Ratan. He had a 16-year career with General Motors with their R&D operations in Detroit and subsequently served on deputation in Europe as Director-R&D at GM-Europe.

Dr. Sumantran has served on the Science Advisory ouncil of the Prime Minister of India and the Scientific Advisory Committee to the Cabinet of the Indian Government. He has served as Co-Chairman of the Engineering Services Division of NASSCOM b  Indiab s industry body for software and engineering. He was nominated as Distinguished Visiting Professor of the Indian Institute of Technology, Madras and serves as Adjunct Professor at MIT-MISI.

Dr. Sumantran possesses a Doctorate degree in Aerospace Engineering (Princeton & Virginia Tech) and a Masterb s degree in anagement of Technology. He is a Distinguished Alumnus of the lndian lnstitute of Technology, Madras. He is a Fellow of the Indian National Academy of Engineers and a Fellow of the Society of Automotive Engineers (SAE) lnternational. He served on the Board of SAE International and was Editor, SAE Transactions between 1994 and 2000. He was appointed as a Non Executive Independent Director on the Board of Directors of the Company with effect from 9 th August 2018.

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Mrs. Subhasri Sriram

Independent Director

Mrs. Subhasri Sriram has over 25 years of professional experience, including 19 years in the Shriram Group’s Financial Services businesses.

She is currently the Director on the Board of Take Solutions Ltd (as ED and CFO) and previously served as ED & CFO of Shriram City Union Finance Limited.

She has handled many critical assignments related to implementing new organizational structures, improving business processes, raising several rounds of equity from marquee investors across the globe and in raising external commercial borrowings.

She has won the “Best Performing CFO in the NBFC Sector” for 2013 at the 8th edition of the awards instituted by a leading business television channel CNBC TV18 and in 2016, she was also chosen as one of the most influential CFOs in India by CIMA.

Mrs. Subhasri Sriram is a Fellow Member of the Institute of Cost and Management Accountants of India and Institute of Company Secretaries of India.

COMMITTEE

Audit Committee

Mr. M Lakshminarayan (Chairman)

Mr. D Sundaram

Mr. M F Farooqui

Mr. K. Balakrishnan

Dr. V Sumantran

Mrs. Subhasri Sriram

Stakeholders’ Relationship Committee

Mr. D Sundaram (Chairman)

Mrs. Srilalitha Gopal

Mr. K. Balakrishnan

Nomination and Remuneration Committee

Mr. M F Farooqui (Chairman)

Mr. M Lakshminarayan

Mr. Balakrishnan

Mrs. Subhasri Sriram

CORPORATE SOCIAL RESPONSIBILITY COMMITTEE

Mr. M Lakshminarayan (Chairman)

Mr. D Sundaram

Mr. R S Raghavan

KEY MANAGERIAL PERSONNEL

Mrs. Srilalitha Gopal (Managing Director)

Mr. K Santosh (Company Secretary & Compliance Officer)

What We Stand for

We stand for Trust-Value-Service. We deliver our tasks with packed commitment and believe in putting our customer’s delight at the forefront of our values. We are a dynamic organization, leading from the front by constantly learning through innovation. The trust that we have earned in the industry, among our customers is a testament to our emphasis on quality, commitment to our values and most significantly, fair conduct in all our dealings. Our shared vision and aspirations for growth through consistent results keeps us going to the epicenter of the market and helps understand its pulse.

We are driven by a focused attitude towards strategy and its execution. Our determined passion to win urges us to scale up a notch every time, thereby constantly aiming to be the best. This is what makes us stand out from the rest. TVS is a pioneer in product quality and service.

Core Values

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Trust

Build trust authentically

Act inclusively Set and deliver 101% on commitments in a culture of meritocracy.

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Vision

To be the leader

Deliver the best in whatever we do and whatever we are

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Service

Win in market place:

Outperform competition through “Operational Excellence”, deliver value for customers. Profitably adding Value.

Self Initiative

I Lead, We win:

Energized to take self initiative in a positive manner with a positive attitude for team wins

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Connect to reality

Feet on the ground

Connect to customer and GEMBA, candid and strives to keep learning and decides with facts.

​Our Accolades

At TVS-E, we pioneer innovative service solutions and strive to deliver them to our clients. We have also been a preferred service affiliate to global brands and have immensely broadened our horizons by offering innovative and value-added services.

Our products have been developed for the Indian milieu, establishing a sound reputation for our quality and excellence. As a testament to our efforts, the industry and our clients have made us proud by honouring our efforts.

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Testimonials

I got a complete solution from TVS-E. Now the customer experience in my shop is on par with a metro-based jewellery shop.

Mr. Vivek Agarwal, Printer customer, Jan 2015, Bangalore

I am very much satisfied with the way your customer care executive/tech-support person, Miss. Rathi cleared my queries. She responded to my inquiries in a timely manner and provided me with the details I needed. She has a proper professional standard of conduct, with which she cleared my doubts.

Mr. Yogesh Tripathi, POS machine customer, July 2015, Mumbai

This is to put on records my appreciation for the valuable service extended by Mr. Shravan. He was knowledgeable and replaced the LCD screen promptly. He is a great ambassador of your brand. Keep up the good job!

Mr. Sanjeet Saha, Smartphone customer, April 2014, Kolkata

Yes the problem is resolved ..

The patience you took for resolving the issue is really good. Thanks for your great support. Convey my thanks to Pratheesh too.

Mr. Selvam K, Laptop customer, October 2014, Chennai

Really appreciate your quick support…

It has been well recognized by branch as well – Good job done..Keep it up!!

Mr. Mahesh, Laptop customer, Feb 2015, Coimbatore

Greetings from Nilesh. 

Your engineer Dixit Makwana visited my place regarding the Laptop complaint on 31 August, 2015.  I sincerely thank you for the service and was happy with him and the company.

Thank you once again.Mr. Nilesh, Laptop customer, August 2015, Gujarat

Good to informed you that my complaint has been resolved by your engineer Mr Pragnesh . He has done a good job by taking less time to resolve issue, and I am totally satisfied with your service.

Great work !

Mr. Parvej Mansuri, Smartphone customer, Feb 2015, Gujarat

The technician came and resolved all my problems. I am satisfied with the service by your company.

Mr. Arpit Langalia, Laptop customer, March 2015, Kolkata

The service carried out by Mr. Singh was excellent.

All the required parts were replaced with good care. A systematic approach was followed for doing so. Tests were performed post replacement to check proper function of the system. The experience of working with Mr Singh was excellent

Mr. Anand Parikh, Smartphone customer, Jan 2016, Pune

Hello – I would like to take this opportunity and appreciate the special efforts invested by Sanjay Babariya for showing the sheer professionalism and expertise in resolving the issue. He identified the issue quickly and addressed it with ease. All in the end it was a job well executed.

Cheers!

Mr. Dinesh Purushothaman, Printer customer, June 2015, Coimbatore

I recently gave my HTC handset for servicing at your nearest service station in Pune. The problem was with the SIM card locking plate. I have received good service from your service station. Mr. Vishal could understand my problem and solved it immediately. Hope the service will be the same in future.

Ms. Ratna Gurav, Smartphone customer, March 2014, Pune

This is to inform you that I am impressed with the service provided by Mr. Azhar Khan at your Malad Service Center today

I really appreciate the cool way of handling things despite sheer pressure of customers who turn up with all their grievances.

Mr. Kapil Gala, Smartphone customer, October 2014, Mumbai

I must bring to your attention regarding the SUPERB service that I received today. From the time I walked in, till the time the parts were replaced and my phone returned - all of it happened in record time. Special call-out for Mohammad, who was proactive in taking the device to the tech facility and fixing it within minutes. As mentioned earlier, Yogesh & Vivek were awesome in their service too. You guys just retained a smiling customer.

Mr. Shomprakash, Smartphone customer, December 2015, Rajasthan

A note of thanks and appreciation to Naresh for actively following up with me on this issue and getting it to closure. Also, Special thanks to Sathyaraj for getting the technical issue fixed in less than 30 minutes. Kudos to the team.

Mr. Jagadish G, Printer customer, March 2015, Madurai

This to certify that Mr. Pragnesh Pandya, has done excellent work by coordinating with us, and him immediate response and time keeping ability in appreciated. Further, his communication skills were always maintained and helped in conveying things in a proper channel & in the fastest way possible.

Mr. Hardik Patel, Printer customer, August 2014, Delhi

I am writing this letter to express my sincere thanks to you for the excellent vendor services that your company provided to our organization .   I really appreciate your professionalism and the way you handled all the Calls . You have always delivered quality output and that too within stipulated deadlines .

Mr. Arjun Parashar, Laptop customer, Jan 2015, Gurgaon

This is to put on records my appreciation for the valuable service extended by Shravan. He was knowledgeable and replaced the LCD screen promptly. He is a great brand ambassador of your brand Keep up the good job!

Mr. Ramakrishnan, Smartphone customer, May 2015, Chennai

Dear Team,

Greatly appreciate your service and support!!!

Execellent communication over telecom, well technical knowledge and Alex provided good responses to the queries.

Once again thank you so much for tremendous support, keep going and all the best.Mr. Ramakrishnan, Smartphone customer, May 2015, Chennai

I am very much satisfied with the service provided by you. The Engineer Nagender has reached me on time, interacted with me and replaced the monitor for the laptop. We are very satisfied with the service given by the Engineer.

I appreciate the services and the timing.

Mr. Pavan Kumar.B.S, Laptop customer, June 2015, Madhya Pradesh

You have done an excellent work by helping me in getting the laptop camera to get changed. Now it is working fine. Thanks to TVS E for sending such a good employee to solve my problem.

Mr. A.Raveendranatha Reddy, Laptop customer, September 2014, Hyderabad

Representative came on time and did the service quick and perfect. Audio jack has been replaced with new part and is working fine. I am satisfied with the service provided by Mr. Praveen Kumar.

Mr. Amit, Laptop customer, November 2015, Kerala

I have a very old TVS 101 XT/AT keyboard with Cherry MX Blues. The keyboard is still working just like it did years ago. My grandfather used it, then my father used it and now I’m using it. I would like you to thank you for making such a solid product.

Jay Chitalia, Keyboard customer, Feb, 2016, Chennai

our location

head office:

tvs electronics limited,

Arihant E-Park,

No.117/1, 8th & 9th Floor,

L.B.Road, Adyar, chennai-600020.

sales enquiry:

+91 44 6688 8822

sales-support@tvs-e.in

Customer Care:

+91 44 6688 8888

support@tvs-e.in

customer speak

This is to put on records my appreciation for the valuable service extended by Mr. Shravan. He was knowledgeable and replaced the LCD screen promptly. He is a great ambassador of your brand. Keep up the good job!

Mr. Sanjeet Saha, Kolkata, Smartphone, April 2014

I must bring to your attention regarding the SUPERB service that I received today. From the time I walked in, till the time the parts were replaced and my phone returned - all of it happened in record time. Special call-out for Mohammad, who was proactive in taking the device to the tech facility and fixing it within minutes. As mentioned earlier, Yogesh & Vivek were awesome in their service too. You guys just retained a smiling customer.

Mr. Shomprakash, Rajasthan, Smartphone, December 2015

Hello – I would like to take this opportunity and appreciate the special efforts invested by Sanjay Babariya for showing the sheer professionalism and expertise in resolving the issue. He identified the issue quickly and addressed it with ease. All in the end it was a job well executed.

Cheers!

Mr. Dinesh Purushothaman, Coimbatore, Printer, June 2015

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callus+91 44 4200 5200

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